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Latest VLS News

Kiosk results recognise high quality workshop service

Kiosk results recognise high quality workshop service

Customer feedback kiosks installed in every VLS maintenance workshop are showing high levels of satisfaction amongst fleet customers.  Asked to rate their satisfaction with the service provided by VLS, the average score in the last six months was 91%.

Paul Russell, VLS commercial manager, commented: “Our customers have really engaged with the opportunity to provide feedback and rate our service levels while visiting the workshops. The kiosks enable us to reach fleet users on an ongoing basis and measure customer satisfaction so we can ensure the customer experience continues to be first class.”


Information security at VLS recognised with ISO 27001

Information security at VLS recognised with ISO 27001

High standards of information security and data protection at VLS have been officially recognised with the company gaining certification to ISO 27001 demonstrating its commitment to high quality business practices.

Ben Anstee, VLS compliance manager, comments: “This certification demonstrates we are taking appropriate measures to keep our customers’ and VLS’ information and data secure. Our Information Security Management System has been successfully audited which has included reviewing all of our policies, procedures, forms and supporting information.

“The audit uncovered no minor or major non-conformances and we are delighted to achieve such a crucial quality mark. It also provides assurance for our clients as compliance with the standard minimises the risk of data security breaches and any associated disruption.”

VLS already holds Cyber Essentials Plus certification which is the government-approved scheme designed to demonstrate an organisation has the required protections in place to guard against cyber attacks. In order to reach the correct standard all IT systems and software must meet a detailed set of requirements and be verified by an external independent certification body.